Introduction
This site is owned and operated by Drastic Plastic Limited. “Hairy Fairy” is a trading division of Drastic Plastic Limited. The Drastic Plastic Limited registered office is detailed below in the Returns Policy.
Hairy Fairy is a new and vibrant traditional and contemporary gift retailer and Drastic Plastic Ltd has many years of experience in providing our customers with the best possible range of products, help, and value for money (hereinafter, Hairy Fairy or Drastic Plastic Ltd).
As a company we have a strong belief that exceptional customer service is a key factor in determining customer loyalty. Hairy Fairy Online has been created in response to customer demand from years of experience at Christmas Markets and alike. Our aim is to provide our usual high level of expertise, product knowledge and customer service to the customers who are unable to visit one of our stands at Christmas Markets or who are looking for extra items.
Terms and Conditions
The Terms and Conditions listed below apply to the sale and purchase of goods between you and Hairy Fairy and Drastic Plastic Ltd. These Terms and Conditions do not affect your statutory rights as a consumer.
Company Registration Number: SC250112 VAT Registration Number: 875659071
1. Orders and Pricing
By ordering any product from Hairy Fairy you are accepting these Terms and Conditions. These Terms and Conditions can be changed without any prior notification and it remains the responsibility of the customer to be familiar with them prior to placing an order.
All orders are subject to our approval and product availability. Hairy Fairy’s acceptance of an order begins when the goods are dispatched, and you will be charged at this time. The prices of products are correct at the time of publication on our website. We reserve the right to change prices on our website without prior notification.
We will always try to ensure that all prices on our website are accurate. Occasionally, errors may occur. If there has been an error in the price of goods that you have ordered we will inform you as soon as possible. On these occasions, you can choose to either cancel your order or reorder it at the correct price. If we are unable to contact you about an incorrect price we will cancel your order. Any payments which have already been made will be refunded. All goods advertised on this site are simply an invitation to the customer to either make further inquiries to us or to make an offer to purchase goods from us. Acceptance of offers to purchase goods only takes place when the relevant goods orders are dispatched by Drastic Plastic Ltd and not before.
2. Order Acknowledgment
When you have submitted an order you will be sent an e-mail confirming your order. It will confirm our contact details, the products requested, the final cost (including VAT and delivery expenses), delivery and invoice details, the existence of your statutory right of cancellation (also see Condition 8 below) and details on after-sales services and guarantees. If for whatever reason your order has been unsuccessful the e-mail will inform you of this and if possible offer an explanation.
3. Stock Availability
At Hairy Fairy we will do our utmost to ensure that we have stock of all products in our on-line shop. It is not our policy to advertise stock we do not hold. It is possible however that we will on occasion be unable to fulfil your order immediately. If this is the case we will inform you immediately with details of any delays or issues there may be.
4. Responsibilities of the Customer
It is the responsibility of the customer to ensure that all information given on your order form is complete and accurate. Where information given by the customer is incomplete, misleading or incorrect the customer will be liable for any costs involved in resolving the matter.
5. Payment Checks & Charges
All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuing institution refuses to authorise payment to us we will not dispatch the goods and will not be liable for any delay or non-delivery of orders.
The prices of all goods advertised for sale on our website are inclusive of VAT. Please refer to our delivery details for details of our delivery charges. In some cases we may also make charges as part of our returns policy. Please refer to our Returns policy for more details.
6. Deliveries
Deliveries will be made at our risk by a carrier nominated by us.
Please refer to our Delivery Details for all details of our delivery times. If we cannot deliver the goods to you within the time-scales stated then we shall endeavour to contact you as soon as possible with an update and if you are not satisfied then we shall offer you a full refund. Please note that dates quoted for delivery of goods are estimates. Hairy Fairy will not accept any responsibility for any failure to deliver goods or delay, damage or defect caused in doing so if the circumstances were beyond our reasonable control.
7. Risk & Title
Ownership of goods will not pass to the customer until we have received in full (in cash or cleared funds) all sums due us in respect of the goods. Until ownership of the goods has passed to the customer, the customer must (i) hold the goods on a fiduciary basis as our trustee (ii) store the goods (at no cost to us) and (iii) maintain the goods in satisfactory condition.
Hairy Fairy’s Returns Policy, Faulty Goods and Complaints If you wish to return any product bought from Hairy Fairy (whether faulty or otherwise) you should refer to our Returns Policy
8. Statutory Rights
Your statutory rights as a consumer in the United Kingdom will not be affected by these Terms and Conditions. Please note that as a consumer you have the statutory right within the United Kingdom to cancel your order and return any goods ordered in exchange for a refund. This statutory right of cancellation starts on the date that you submit your order and expires within seven working days beginning on the day after the day on which you receive the goods. This includes our obligation to refund you within 28 days if you cancel your order.
9. Security Guarantee
Hairy Fairy takes the security of its customers very seriously and for that reason uses advanced internet security systems to manage our customer’s details. We also use systems which encrypt your name, address and card details into code before transmitting them over the internet. In the unlikely event that your data should be intercepted it will be encrypted. Please see our Privacy Policy for further details.
10. General Terms
If any of these Terms and Conditions are held to be unenforceable or invalid, the validity of the remaining Terms and Conditions will remain unaffected.
No waiver of any right or breach by Drastic Plastic Ltd under these Terms and Conditions shall be effective unless in writing and signed by an authorised person of Drastic Plastic Ltd. Any such waiver shall not be construed as a waiver of any other right or breach.
The Customer shall not assign the terms of the contract to purchase goods from Drastic Plastic Ltd (as constituted by these Terms and Conditions as accepted by you) (the Contract) without the prior consent of Drastic Plastic Ltd. Drastic Plastic Ltd shall be entitled to assign and sub-contract the terms of this Contract without the consent of its customers.
11. Governing Law & Jurisdiction
The construction, validity and performance of these Terms and Conditions shall be governed by the Law of Scotland and the Scottish Courts shall have non-exclusive jurisdiction in any disputes between you and Drastic Plastic Ltd.
Returns and Exchange Policy
If you wish to return or exchange a product for any reason you may do so within 28 days of the date of dispatch. We will refund the price of the product, providing it is in a saleable condition and is in its original, undamaged packaging. The delivery charge is non-refundable. Please note that due to Health & Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. This does not affect your statutory rights.
You can return products purchased through our website to our Returns Department (address below). The value of the returned product(s) at the time of purchase will be refunded in full to the same credit/debit card that you used to purchase the goods. If you wish to receive replacement goods, please order them in the normal way via our website.
Exchange is possible but you would need to contact us via email: hello@hairyfairy.gifts requesting alternative items. Our normal delivery charge applies to exchanged items.
Returns Department
Hairy Fairy
181 Swanston Street
Glasgow
G40 4HG
If you would like us to arrange collect of the unwanted goods from you the following charges apply:
Items under 25kg £8.00
The collection charge will be deducted from your refund when we process your return.